Delux Limousine Transportation Services and its affiliated entities (collectively, “Delux Limousine,” “us” or “we”) are dedicated to safeguarding your privacy. This Privacy Statement outlines Delux Limousine’s information practices and the choices available to you concerning the use of information that can identify you (“Personal Data”).
We understand that plans can change unexpectedly, and we strive to accommodate our customers to the best of our abilities. However, cancellations may result in financial losses for our business. Therefore, we have established the following cancellation policy:
a. Airport Transfers and Point-to-Point Services:
Cancellations made at least 24 hours prior to the scheduled pick-up time will not incur any charges.
Cancellations made within 24 hours of the scheduled pick-up time will be subject to a cancellation fee equal to 50% of the total reservation cost.
b. Hourly Services (including weddings, proms, and special events):
Cancellations made at least 72 hours prior to the scheduled service time will not incur any charges.
Cancellations made within 72 hours of the scheduled service time will be subject to a cancellation fee equal to 50% of the total reservation cost.
a. If a passenger fails to be at the designated pick-up location at the scheduled time without prior notification, it will be considered a no-show.
b. For airport transfers and point-to-point services, if a passenger is marked as a no-show, the entire reservation cost will be charged.
c. For hourly services, if a passenger is marked as a no-show, the full reservation cost will be charged.
a. Changes to the reservation, such as the pick-up time, date, or location, are subject to vehicle availability and must be made at least 24 hours in advance for airport transfers and point-to-point services, and 72 hours in advance for hourly services.
b. Any modifications made within these timeframes will be accommodated to the best of our abilities, but we cannot guarantee availability.
a. To cancel or modify a reservation, customers are required to contact our customer service team by phone at least 24 hours in advance for airport transfers and point-to-point services, and 72 hours in advance for hourly services.
b. Any cancellations or modifications made via email or any other communication method must be confirmed by our customer service team to be considered valid.
In the event of circumstances beyond our control, such as natural disasters, severe weather conditions, or other unforeseen incidents, we reserve the right to modify or cancel reservations without prior notice, and no cancellation fees will be charged.
Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing our cancellation policy at the time of booking or contacting our customer service team for the most up-to-date information
Information You Provide:
When you use our Transportation Services, you may provide personal information, such as your name, contact details, and payment information. This data is necessary for us to fulfill our contractual obligations and provide you with quality transportation services.
Customer Support Data:
Communicate with us through web forms and chat functionalities for support. We process your information temporarily to respond to your requests and provide the required service.
Survey Data:
Occasionally, we conduct surveys to improve our services. Participation is optional, and we only use the information to enhance our offerings.
Email/Direct Mail Campaign Data:
We may contact you with relevant information about our services. You can choose to provide personal information for these campaigns, and we use it for the specified purpose.
Affiliate Service Providers:
In collaboration with affiliated transportation companies, we share specific data required to complete transportation requests outside our local market.
We use your information to improve our services, ensure safety, and comply with legal obligations. Your data is processed to pursue our legitimate interests in developing and growing our business.
We treat your Personal Data confidentially. We only share it with affiliates or service providers based on legal grounds, such as contractual obligations, legal requirements, legitimate interests, public interest, or to protect vital interests.
We store your Personal Data as long as necessary for contractual or legal obligations. After termination, data is retained only as required by law, and other data is deleted.
We follow industry best practices for data security, including encryption, IT security standards, and vulnerability management. While we strive for security, no method of transmission or storage is 100% secure.
You have the right to access, correct, or delete your information. We strive to meet customer inquiries promptly. EU users have additional statutory rights under the GDPR.
Service-related communications are necessary and include emails related to rides, transactions, account, or security. You can opt-out of marketing communications.
Delux Limousine is the data controller, and privacy-related questions can be directed to policy@dltsl.com | You are not legally obligated to provide personal data, but it may impact the use of our Transportation Services. We rely on the GDPR for processing your data.
